As the adoption of Clario SmartWorklist paved the way for continued rapid business growth, CRC entered a partnership with a national practice, Radiology Partners. This enabled the practices to strategically pool resources for providing increased clinical value through AI and other technology investment, best practice development, expanded R&D, and other economies of scale.
This partnership is mutually beneficial and has resulted in the adoption of Clario SmartWorklist and other Intelerad solutions, including IntelePACS® and InteleViewer™, more broadly throughout both organizations.
As CRC radiologists developed expertise with Clario SmartWorklist, they found a very receptive vendor open to exploring, implementing and collaborating on new features that would extend the utility of the product. This close relationship resulted in the development of a major new product capability for providing real-time feedback on team and individual productivity.
After several months of close collaboration between CRC and the Clario SmartWorklist product development team, a new Productivity Gauge feature was released to all customers, providing real-time, visual indicator of individual productivity, as determined by customizable criteria set by the practice.
Every practice has the ability to define the unit of work used by the Productivity Gauge. It can be as simple as RVUs or the number of cases, or it can be a more custom calculation that is relevant to the specific operation and goals of the practice. The system is continually monitoring the volume of work coming in, at adjustable intervals (for example, every 15 minutes). Dividing this volume by the number of radiologists currently on shift calculates the individual productivity rate needed to keep the whole team on target.
The Productivity Gauge is an excellent tool for workload balancing across the entire organization, helping team members meet workload and turnaround time targets while fostering a team approach, rather than a competitive or cherry-picking approach. With real-time feedback on output in comparison to the current productivity expectation – which team members know is calculated using a fair and equal distribution of work units – each individual can see if they are keeping up, ahead of the game, or falling behind.
“This is not designed to push radiologists to read ‘faster’,” said Dr. Krishnasetty. “The goal is to balance the workload so that each of us is doing our part to accomplish that day’s work.”