{"id":16947,"date":"2026-02-25T18:14:54","date_gmt":"2026-02-25T18:14:54","guid":{"rendered":"https:\/\/www.intelerad.com\/en\/?post_type=resource-library&#038;p=16947"},"modified":"2026-02-25T21:56:04","modified_gmt":"2026-02-25T21:56:04","slug":"ara-health-specialists","status":"publish","type":"resource-library","link":"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/","title":{"rendered":"ARA Health Specialists"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16947\" class=\"elementor elementor-16947\" data-elementor-post-type=\"resource-library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bf5311 e-flex e-con-boxed e-con e-parent\" data-id=\"8bf5311\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80e228f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"80e228f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.intelerad.com\/en\/wp-content\/uploads\/sites\/2\/2026\/02\/ARA-Health-Specialists-IntelePACS\u00ae-and-InteleOrchestrator\u2122-Case-Study.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download PDF Version<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf56428 e-flex e-con-boxed e-con e-parent\" data-id=\"bf56428\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"prose elementor-element elementor-element-1a1c6289 elementor-widget elementor-widget-text-editor\" data-id=\"1a1c6289\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-olk-copy-source=\"MessageBody\">How ARA Health Specialists\u00a0Unified\u00a0 Imaging\u00a0and Expanded Remote Coverage with\u00a0IntelePACS\u00a0and\u00a0InteleOrchestrator<\/h2><div>ARA Health Specialists (ARA) deployed Intelerad&#8217;s IntelePACS and InteleOrchestrator to consolidate five health systems across North Carolina into a single reading environment while continuing to onboard new hospitals. This unified platform reduced workflow friction, improved remote reading performance, and enabled ARA to absorb additional study volume and new sites without disrupting 24\/7 operations.<\/div><div>\u00a0<\/div><div><b>Key\u00a0Outcomes: \u00a0<\/b><\/div><ul><li><div role=\"presentation\"><b>Immediate efficiency gains:<\/b>\u00a0While traditional implementations often cause delays,\u00a0ARA saw<b>\u00a0efficiency gains of\u00a010% <\/b>while the PACS transition was still underway.<\/div><\/li><li><div role=\"presentation\"><b>One unified reading environment:<\/b>\u00a0Fragmented PACS workflows slowed radiologists down, so ARA unified studies into a single reading environment,\u00a0with\u00a0a <b>1.2\u00a0million\u00a0annual study volume,<\/b>\u00a0to create a more consistent and efficient workflow.<\/div><\/li><li><div role=\"presentation\"><b>Reliable, 24\/7 coverage: <\/b>Limited remote performance constrained coverage options, so faster image streaming enabled reliable nights, weekends, and holiday coverage without on-site staffing.<\/div><\/li><li><div role=\"presentation\"><b>Reduced downtime: <\/b>Scaling across health systems introduces risk, so standardizing imaging workflows\u00a0created\u00a0operational resilience without introducing downtime.<\/div><\/li><\/ul><h3><b>The Challenge\u00a0<\/b><\/h3><div>ARA supports\u00a0five\u00a0health systems across western North Carolina, a mountainous region with uneven network infrastructure.\u00a0As ARA grew, reading across separate PACS platforms became unsustainable. New hospitals were being added faster than original implementation plans\u00a0anticipated, increasing pressure to onboard sites quickly without disrupting care. Each new hospital brought its own PACS environment, limiting ARA\u2019s ability to scale coverage efficiently.<\/div><div>\u00a0<\/div><div>Workflows were not\u00a0unified,\u00a0operations were becoming increasingly complex, and image access was slow. Remote reading was possible, but performance varied significantly, particularly for radiologists working from home, placing strain on IT teams and clinicians alike.\u00a0For a group covering emergency imaging around the clock, downtime during upgrades or transitions was not an acceptable risk.<\/div><h3><b>The Solution: A Unified,\u00a0Scalable\u00a0Platform <\/b><\/h3><div>ARA selected\u00a0IntelePACS\u00a0and\u00a0InteleOrchestrator, deployed in a private cloud environment, to unify reading workflows and support expansion. Rather than asking radiologists to adapt to each hospital\u2019s PACS,\u00a0Intelerad\u00a0centralized studies into a single reading environment, creating one consistent workflow regardless of where images originated.<\/div><div>\u00a0<\/div><div>The platform also enabled ARA to shift from a traditionally on-site coverage model to a distributed, teleradiology-enabled approach, allowing radiologists to read effectively from home or centralized locations without sacrificing performance. Although ARA is not traditionally a teleradiology practice,\u00a0Intelerad\u00a0effectively allowed the group to\u00a0operate\u00a0as one.<\/div><div>\u00a0<\/div><div>\u201cThe ability, the speed,\u00a0at which we could get data streaming over that\u00a0[Intelerad]\u00a0PACS\u00a0was\u00a0far superior\u00a0than\u00a0the existing PACS that we had in our home station.\u201d\u00a0said Andy Brown,\u00a0President\u00a0and CEO\u00a0of ARA.<\/div><h3><b>Operational Impact\u00a0<\/b><\/h3><div>Before adopting\u00a0Intelerad\u00a0solutions, ARA experienced:<\/div><ul><li><div role=\"presentation\">Complicated workflows that spanned multiple PACS environments<\/div><\/li><li><div role=\"presentation\">Slower image streaming, particularly for remote readers<\/div><\/li><li><div role=\"presentation\">Limited ability to cover distant hospitals without being on-site<\/div><\/li><li><div role=\"presentation\">High IT burden to\u00a0maintain\u00a0VPNs and other access pathways<\/div><\/li><li><div role=\"presentation\">Time-consuming onboarding for new sites, constrained by legacy systems<\/div><\/li><\/ul><div>After implementing\u00a0Intelerad\u00a0solutions, ARA now has:<\/div><ul><li><div role=\"presentation\">One unified reading environment across all\u00a0five health systems<\/div><\/li><li><div role=\"presentation\">Noticeably faster image streaming compared to legacy PACS, including\u00a0for\u00a0home reading<\/div><\/li><li><div role=\"presentation\">Remote and after-hours coverage absorbed into existing workflows<\/div><\/li><li><div role=\"presentation\">Simplified IT support for remote access<\/div><\/li><li><div role=\"presentation\">Flexibility to easily onboard new hospitals<\/div><\/li><\/ul><h3><b>Results\u00a0<\/b><\/h3><div>Even while still in the rollout phase, ARA\u00a0saw\u00a0immediate operational improvements. \u201cWith half of our practice, they were on multiple PACS. And\u00a0so\u00a0eliminating\u00a0that, we saw gains in efficiency, I would say, right out of the gates from\u00a0a large portion\u00a0of our practice,\u201d\u00a0explained Brown.<\/div><div>\u00a0<\/div><div>By\u00a0unifying\u00a0their repository and worklist, radiologists were able to read more efficiently,\u00a0citing\u00a0efficiency gains\u00a0of around\u00a0\u201c10% or more,\u201d\u00a0said\u00a0Joe\u00a0Giuffrida,\u00a0COO of ARA.\u00a0These gains allowed the group to absorb\u00a0additional\u00a0study volume and expand coverage without adding daytime radiologists.<\/div><div>\u00a0<\/div><div>The unified platform also enabled ARA to support hospitals in Boone and Lenoir remotely,\u00a0two rural communities\u00a0that \u00a0previously\u00a0would have\u00a0required\u00a0on-site coverage or reliance on separate PACS.<\/div><div>\u00a0<\/div><div>At the same time, the implementation team adapted as the business grew, successfully bringing four\u00a0additional\u00a0locations\u00a0live\u00a0that were not included in the original scope. These improvements were realized during a PACS transition,\u00a0demonstrating\u00a0immediate operational value rather than benefits that only appear after full optimization.<\/div><h3><b>Why it Matters<\/b><b style=\"font-size: 16px;\">\u00a0<\/b><\/h3><div>Growth in radiology rarely happens on a clean timeline. New hospitals, service lines, and coverage obligations often appear while teams are already managing complex transitions. In this environment, groups need platforms that\u00a0increase efficiency and\u00a0allow them to grow without introducing operational risk.<\/div><div>\u00a0<\/div><div>ARA Health Specialists\u2019 experience shows how unifying imaging workflows can create resilience as well as efficiency. By\u00a0consolidating\u00a0reading into a single environment, the group gained the flexibility to expand coverage, onboard new\u00a0sites\u00a0mid-implementation, and support distributed reading without sacrificing performance or uptime. That resilience allowed ARA to keep pace with growth while\u00a0maintaining\u00a0consistent clinical operations.<\/div><div>\u00a0<\/div><div>Their experience also shows how\u00a0unifying imaging workflows\u00a0enables\u00a0radiology groups to\u00a0operate\u00a0as a true network rather than a collection of sites. With a consistent reading environment and reliable remote performance, coverage becomes flexible, scalable, and sustainable, regardless of geography.<\/div><h3>\u00a0<b>Frequently Asked Questions:\u00a0<\/b><\/h3><ol start=\"1\"><li><div role=\"presentation\"><strong>Who\u00a0is\u00a0ARA Health Specialists?<\/strong><\/div><\/li><\/ol><div><u><a id=\"OWA833c6a35-561d-4c5c-a4c8-2df8995588ef\" title=\"https:\/\/arahealthspecialists.com\/home\/\" href=\"https:\/\/arahealthspecialists.com\/home\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-linkindex=\"0\" data-auth=\"NotApplicable\">ARA Health Specialists<\/a><\/u>\u00a0is a multi-specialty radiology, interventional, and vascular practice based in Asheville, North Carolina. Founded in 1944, ARA serves 18 counties across western North Carolina, supporting multiple health systems with a 1.2 million annual study volume and 24\/7 imaging coverage across hospital sites.<\/div><div aria-hidden=\"true\">\u00a0<\/div><ol start=\"2\"><li><div role=\"presentation\"><strong>What is\u00a0IntelePACS?<\/strong><\/div><\/li><\/ol><div><u><a id=\"OWAce2d94e5-f48e-9c43-3da9-162313a6d112\" title=\"https:\/\/www.intelerad.com\/en\/all-products\/intelepacs\/\" href=\"https:\/\/www.intelerad.com\/en\/all-products\/intelepacs\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-linkindex=\"1\" data-auth=\"NotApplicable\">IntelePACS<\/a><\/u><a id=\"OWA3d533a6f-89ac-f4b3-63bb-6cf8da0478a7\" title=\"https:\/\/www.intelerad.com\/en\/all-products\/intelepacs\/\" href=\"https:\/\/www.intelerad.com\/en\/all-products\/intelepacs\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-linkindex=\"2\" data-auth=\"NotApplicable\">\u00a0<\/a>is\u00a0Intelerad&#8217;s\u00a0cloud-native radiology PACS platform built for scalable, high-performance diagnostic image management across hospitals, health systems, and radiology groups. Its flexible hybrid architecture integrates seamlessly with existing health system infrastructure, supporting both cloud and on-premises environments so organizations can transition to the cloud without disrupting current operations. For radiology groups reading across multiple sites,\u00a0IntelePACS\u00a0consolidates\u00a0disparate hospital PACS into a single, unified reading workflow \u2014\u00a0eliminating\u00a0the complexity of navigating multiple systems and streamlining all studies into one interface. The platform enables radiologists to read from anywhere \u2014 on-site, at home, or across distributed networks \u2014 while ensuring the integrity of radiology images and patient data across the enterprise.<\/div><div aria-hidden=\"true\">\u00a0<\/div><ol start=\"3\"><li><div role=\"presentation\"><strong>What is\u00a0InteleOrchestrator?<\/strong><\/div><\/li><\/ol><div><u><a id=\"OWA326dde65-7f7a-fd9d-578c-52725ed8f585\" title=\"https:\/\/www.intelerad.com\/en\/all-products\/inteleorchestrator\/\" href=\"https:\/\/www.intelerad.com\/en\/all-products\/inteleorchestrator\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-linkindex=\"3\" data-auth=\"NotApplicable\">InteleOrchestrator<\/a><\/u>\u00a0is\u00a0Intelerad&#8217;s\u00a0cloud-based, AI-enabled radiology workflow orchestration platform designed for seamless imaging interoperability across hospitals, health systems, and radiology groups. As a vendor-neutral solution, it serves as\u00a0a single source\u00a0for managing all imaging, workflow, and patient data across your organization.\u00a0InteleOrchestrator\u00a0uses intelligent study distribution to automatically route exams based on radiologist availability, subspecialty\u00a0expertise, current workload, and geographic location \u2014 helping radiology groups fulfill SLA commitments and\u00a0maintain\u00a0workload balance while enabling health systems to increase imaging service levels across their enterprise.<\/div><div aria-hidden=\"true\">\u00a0<\/div><ol start=\"4\"><li><div role=\"presentation\"><strong>What challenge did ARA Health Specialists face with their imaging workflows?<\/strong><\/div><\/li><\/ol><div>ARA supports five health systems across western North Carolina. As the group grew, reading across separate PACS platforms became unsustainable. Workflows were fragmented, remote image access was slow and inconsistent, and new hospitals were being added faster than original implementation plans\u00a0anticipated. Each new hospital brought its own PACS environment, limiting ARA&#8217;s ability to scale coverage efficiently.\u00a0For a group covering emergency imaging around the clock, downtime during transitions was not an acceptable risk.<\/div><div aria-hidden=\"true\">\u00a0<\/div><ol start=\"5\"><li><div role=\"presentation\"><strong>How did\u00a0IntelePACS\u00a0and\u00a0InteleOrchestrator\u00a0solve ARA&#8217;s multi-system imaging problem?<\/strong><\/div><\/li><\/ol><div>ARA selected\u00a0IntelePACS\u00a0and\u00a0InteleOrchestrator, deployed in a private cloud environment, to\u00a0consolidate\u00a0five separate PACS environments into a single, unified reading workflow. Rather than asking radiologists to adapt to each hospital&#8217;s PACS,\u00a0Intelerad\u00a0centralized studies into one consistent environment regardless of where images originated. The platform also enabled a shift from on-site coverage to a distributed, remote reading-enabled model.<\/div><div aria-hidden=\"true\">\u00a0<\/div><ol start=\"6\"><li><div role=\"presentation\"><strong>What results did ARA achieve with\u00a0IntelePACS\u00a0and\u00a0InteleOrchestrator?<\/strong><\/div><\/li><\/ol><div>ARA saw approximately 10% or greater efficiency gains even while the PACS transition was still underway. The unified platform allowed the group to absorb\u00a0additional\u00a0study volume and expand remote coverage \u2014\u00a0including to\u00a0hospitals in Boone and Lenoir \u2014 without adding daytime radiologists. Four\u00a0additional\u00a0locations not in the original scope were also brought live during implementation.<\/div><div aria-hidden=\"true\">\u00a0<\/div><ol start=\"7\"><li><div role=\"presentation\"><strong>Can\u00a0Intelerad\u00a0support radiology groups during active growth and expansion?<\/strong><\/div><\/li><\/ol><div>Yes. ARA&#8217;s experience\u00a0demonstrates\u00a0that\u00a0IntelePACS\u00a0and\u00a0InteleOrchestrator\u00a0can deliver operational improvements during implementation, not just after. The platform supported\u00a0onboarding of\u00a0new hospitals mid-transition and enabled scalable remote coverage without introducing downtime or operational risk.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ARA Health Specialists (ARA) deployed Intelerad&#8217;s IntelePACS and InteleOrchestrator to consolidate five health systems across North Carolina into a single reading environment while continuing to onboard new hospitals.<\/p>\n","protected":false},"featured_media":15940,"template":"","resource-category":[],"resource-type":[17],"class_list":["post-16947","resource-library","type-resource-library","status-publish","has-post-thumbnail","hentry","resource-type-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ARA Health Specialists - Intelerad<\/title>\n<meta name=\"description\" content=\"ARA Health Specialists (ARA) deployed Intelerad&#039;s IntelePACS and InteleOrchestrator to consolidate five health systems across North Carolina into a single reading environment while continuing to onboard new hospitals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ARA Health Specialists\" \/>\n<meta property=\"og:description\" content=\"ARA Health Specialists (ARA) deployed Intelerad&#039;s IntelePACS and InteleOrchestrator to consolidate five health systems across North Carolina into a single reading environment while continuing to onboard new hospitals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/\" \/>\n<meta property=\"og:site_name\" content=\"Intelerad\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-25T21:56:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intelerad.com\/en\/wp-content\/uploads\/sites\/2\/2024\/07\/AdobeStock_605979412-scaled.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1708\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/\",\"url\":\"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/\",\"name\":\"ARA Health Specialists - Intelerad\",\"isPartOf\":{\"@id\":\"https:\/\/www.intelerad.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.intelerad.com\/en\/wp-content\/uploads\/sites\/2\/2024\/07\/AdobeStock_605979412-scaled.jpeg\",\"datePublished\":\"2026-02-25T18:14:54+00:00\",\"dateModified\":\"2026-02-25T21:56:04+00:00\",\"description\":\"ARA Health Specialists (ARA) deployed Intelerad's IntelePACS and InteleOrchestrator to consolidate five health systems across North Carolina into a single reading environment while continuing to onboard new hospitals.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.intelerad.com\/en\/case-studies\/ara-health-specialists\/#primaryimage\",\"url\":\"https:\/\/www.intelerad.com\/en\/wp-content\/uploads\/sites\/2\/2024\/07\/AdobeStock_605979412-scaled.jpeg\",\"contentUrl\":\"https:\/\/www.intelerad.com\/en\/wp-content\/uploads\/sites\/2\/2024\/07\/AdobeStock_605979412-scaled.jpeg\",\"width\":2560,\"height\":1708,\"caption\":\"A group of four healthcare professionals, dressed in medical uniforms, are seated around a conference table in a modern meeting room. 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