Vivek Rao has over 25 years of experience and expertise in all aspects of growth and transformation for SaaS delivery organizations. Throughout his career, he has led and reshaped teams while driving improvements in field operations, achieving greater revenue growth, navigating M&A deals and managing partner relations.

Vivek’s most recent position was as the senior vice president of customer success at Cloud Software Group, which was formed through the acquisition of Citrix Systems and TIBCO Software. Formerly the senior vice president of global customer services at TIBCO, he oversaw the Customer Success, Professional Services, Customer Support and Education and Managed Services teams for all TIBCO software products following the acquisition. He led his teams to achieve greater customer satisfaction and ARR growth while accelerating client adoption of next-gen, cloud-based platforms. Vivek holds a bachelor’s degree in engineering from India’s Bangalore University, a master of science degree in management systems from Clarkson University and an MBA from the Indian Institute of Management, Calcutta.